FolkArt studio
Delivery & returns.
Your order details are the best place to check delivery, cancellation and return options.
Before placing an order
The purchase button opens a separate product page. Confirm the seller, selected option, delivery address, shipping charge and estimated arrival before completing checkout. Delivery terms can differ between items, sellers and destinations.
Track a delivery
Sign in to the account used for the purchase and open the order. Look for tracking information, the carrier and any delivery updates. If a package is late or an item is missing, use the support options attached to that specific order.
Change or cancel an order
Open the order as soon as possible and check whether a cancellation or change option remains available. This depends on the order’s status and the provider handling it. We cannot change an external order from this site.
Start a return
Review the return eligibility, deadline, item condition requirements and available method in the original order details. Follow the instructions provided there before sending anything back. Do not ship a return to a product-support contact address without the order provider’s instructions.
A product question instead?
For formula and application questions, use the published product-support route on our contact page. For an order problem, keep the conversation with the seller or provider shown on that order.